Q: How much is Shipping?
A: The shipping price appears in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors.

Q: How fast do orders ship?
A: The estimated shipping time of your item(s) is available at the Order Status Page. Next to each item in your order is an estimated time for your item(s) to leave the manufacturer warehouse. Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time.

Q: What is a core charge?
A: Some products (alternators, starters, calipers, wiper motors, C.V. axles shafts etc.) are remanufactured. The manufacturer charges AutoAuthority.com “core charge” so the old part can be remanufactured. The core cost is ADDED to the cost of the part.

Core charges are credited back to purchaser’s credit card when the core is returned to AutoAuthority.com in original box. Returned cores cannot be broken or in non-repairable condition

Q: What is your return policy?
A: All eligible merchandise must receive a Return Authorization Number within 30 days of date on invoice. (Call or Email for RA Number)

Return Merchandise without Return Authorization Number will NOT be accepted.

All eligible return merchandise will be charged a 15 percent restocking fee.

Electrical or Installed parts are NOT returnable.

Shipping and, or tariff fees are NOT refundable.

Merchandise MUST be in original packaging in re-saleable condition.

DO NOT put packing tape or shipping labels directly on original merchandise packaging.

Original packaging damaged by packing tape, water, oil, etc… will NOT be accepted.

Wrong Parts replaced with the correct parts within 30 days will not be subject to a restocking fee or additional shipping, excluding premium-shipping methods (ex. Next Day Air, Express Mail…).

Special order parts have there own return policy. Check with our sales department.

Q: How do you determine which side of the vehicle is left or right?
A: While seated in the vehicle, driver will be on the left side and the passenger will be on the right side.

Q: What is a VIN number and where is it located?
A: Most VIN numbers consist of 17 digits located:
Lower left hand corner windshield (VIN is on dashboard). Can be seen from outside the car. (All vehicles)
Driver door jam or door post contains a label with VIN number on it. (Most vehicles)
Vehicle registration and insurance certificate may contain VIN number.

Q: When looking up a part I am asked if I have? ENG CODE, what does that mean?
A: You need the 8th digit from the left of the vehicle VIN. This is the ENG CODE.